Intercart is committed to protecting your
privacy. This privacy policy applies to those who visit intercart.io
(the “Website”) as well as customers and end users
of our cloud-based solutions, tools and services (the “Services”)
which are owned and operated by Intercart
(“We”, “Us” or “Our”). This privacy policy describes how we collects,
uses and shares the personal information you provide to us. It also
describes the choices available to you regarding the use of, your
access to, and how to update and correct your personal information.
The use of information collected through our products and services
shall be limited to the purpose of providing the products and services
for which our customer has contracted with us. If there are any
questions regarding this privacy policy, the practices of the Websites
or your dealings with the Websites, you may contact us at
privacy@intercart.io or the address mentioned below.
We also have a dedicated data protection officer who may be contacted
in relation to any privacy or data protection issues through the above
email address (privacy@intercart.io).
When you visit the Site, we automatically collect certain information
about your device, including information about your web browser, IP
address, time zone, and some of the cookies that are installed on your
device. Additionally, as you browse the Site, we collect information
about the individual web pages or products that you view, what
websites or search terms referred you to the Site, and information
about how you interact with the Site. We refer to this
automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer
and often include an anonymous unique identifier. For more information
about cookies, and how to disable cookies, visit
http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Websites, and collect
data including your IP address, browser type, Internet service
provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to
record information about how you browse the Site.
In most cases, we collect your information on the basis of your desire
to avail a particular service from us or to complete a transaction
using our platform. Therefore, our processing in many cases occurs on
the basis of your consent or the need to perform a contract that we
may have with you (also on behalf of your end users). However, in
addition to collection on the basis of consent, there are other bases
on which we may collect or process your information. These are as
follows:
-We collect and store your personal data as part of our legal
obligation for business accounting and tax purposes such as in
relation to record-keeping, compliance, disputes, and filings.
-We will occasionally send you product updates where we have assessed
that it is beneficial to you as a customer and in our interests. Such
information will be non- intrusive and is processed on the grounds of
legitimate interests.
-On the basis of your opt-in, we will send you updates related to
events, webinars, blogs and other marketing and promotional activities
where we have assessed that it is beneficial to you as a customer and
in our interests.
Any of the information we collect from you may be used in one of the
following ways:
-To improve customer service: In the context of customer support your
information helps us to more effectively respond to your customer
service requests.
-To process transactions: Your information, whether public or private,
will not be sold, exchanged, transferred, or given to any other
company for any reason whatsoever, other than for the express purpose
of delivering the purchased product or service requested.
-To send periodic emails: The email address you provide in the
application, may be used to send you information and updates
pertaining to your usage, in addition to receiving occasional company
news, updates, related product or service information, etc.
We implement a variety of security measures to maintain the safety of
your personal information when you place an order or enter, submit, or
access your personal information. We offer the use of a secure server.
All supplied sensitive/credit information is transmitted via Transport
Layer Security (TLS) technology and then stored into our database to
be only accessed by those authorized with special access rights to our
systems, and are required to keep the information confidential. If you
have any questions about the security of your personal information,
you can contact us at privacy@intercart.io.
Personal data we collect is stored on infrastructure provided by
AWS/GCP within the United States and our DR location is situated in
different regions. AWS/GCP implement and maintain industry-leading
security standards. You can read more about AWS/GCP and its security
features on their websites:
-AWS Security: https://aws.amazon.com/security/
-GCP Security: https://cloud.google.com/security/
We do not sell, trade, or otherwise transfer to outside parties your
personal information. We will share your personal information with
third parties only in the ways that are described in this privacy
policy. However, non-personally identifiable visitor information may
be provided to other parties for marketing, advertising, or other
uses.
-Service Providers
We may provide your personal information to companies that provide
services to help us with our business activities such as offering
customer service or processing your payment. These companies are
authorized to use your personal information only as necessary to
provide these services to us. In addition, your merchant may have also
enlisted third party service providers to help serve you.
-Legal Obligations
We may also disclose your personal information as required by law,
such as to comply with a subpoena or similar legal process when we
believe in good faith that disclosure is necessary to protect our
rights, protect your safety or the safety of others, investigate
fraud, or respond to a government request. If we are involved in a
merger, acquisition, or sale of all or a portion of its assets, you
will be notified via email and/or a prominent notice on our website,
of any change in ownership, uses of your personal information, and
choices you may have regarding your personal information. We may also
disclose your personal information to any other third party with your
prior consent.
Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal
information we hold about you and to ask that your personal
information be corrected, updated, or deleted. If you would like to
exercise this right, please contact us through the contact information
below.
Additionally, if you are a European resident we note that we are
processing your information in order to fulfill contracts we might
have with you (for example if you make an order through the Site), or
otherwise to pursue our legitimate business interests listed above.
Additionally, please note that your information will be transferred
outside of Europe, including to Canada and the United States.
Upon request us will provide you with information about whether we
hold any of your personal information. You may access, correct,
request deletion of your personal information, or withdraw provided
consent by logging in to your account or by contacting us at
privacy@intercart.io.
Some rights such as rectification/correction of your data can be
exercised through your account’s self-service portal.
Please note that, in relation to billing services to customers, the
personal information we collect is that which is provided to us by
customers we work with. In such cases, please contact the concerned
customer (your service provider) for more details. If you are not sure
about your service provider, you can get in touch with us at
support@intercart.io
You may also contact us to confirm if we are processing any
information relating to you. We will respond to your request within a
reasonable timeframe.
-Data Retention
We will retain your information as needed to provide you services.
Once your relationship with us is terminated, we will delete any
personal information we hold within a period of 120 days from the date
of termination. Even if you close your account with us, we will still
retain and use your information as necessary to comply with our legal
obligations, financial/audit requirements, to resolve disputes, and
enforce our agreements. However, we will identify your account in our
database as “deleted” or “closed”.
-Opt-out Preferences
When you register for an account, we will use your name and email
address which you have opted-in to send periodic emails to you of both
promotional and transactional in nature. Out of respect for your
privacy, you may choose to stop receiving promotional emails by
following the unsubscribe instructions included in these emails or you
can contact us at privacy@intercart.io.
-Data Portability
Upon request, we will endeavour to provide you with a complete copy of
your personal data held or processed by us in a structured, commonly
accepted, and machine-readable format. We have provided this as a part
of service to download required data whenever needed by the customer
themselves.
We will also send you service related email announcements on rare
occasions when it is necessary to do so. For instance, if our service
is temporarily suspended for maintenance, we might send you an email.
You do not have an option to opt out of these emails, which are not
promotional in nature.
Occasionally, at our discretion, we may include links to our merchant
partners (third party products or services) on our Websites. These
third party sites have separate and independent privacy policies. We
therefore have no responsibility or liability for the content and
activities of these linked sites. Nonetheless, we seek to protect the
integrity of our site and welcome any feedback about these sites.
-Blog
Our website offers publicly accessible blogs. The comments on our blog
are managed by a third party application that may require you to
register to post a comment. We do not have access or control of the
information posted to the blog comments. You will need to contact or
login into the third party application if you want your personal
information that was posted to the comments section removed. To learn
how the third party application uses your information, please review
their privacy policy.
-Testimonials
We display personal testimonials of satisfied customers on our website
in addition to other endorsements. With your consent, we may post your
testimonial along with your name. If you wish to update or delete your
testimonial, you can contact us at privacy@intercart.io.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our Websites and Services.
If there are any questions regarding this privacy policy, the
practices of the Websites or your dealings with the Websites, you may
contact us by emailing to privacy@intercart.io. We also have a privacy
officer who may be contacted in relation to any privacy or data
protection issues through the above email address
(privacy@intercart.io).
Date Last Revised: 1st Nov, 2018